Interactive Voice Response System Management
OUR SERVICES
Translation of Voice Prompts
For each and every translation, three native-speaking, subject-area experts independently translate, edit, and proofread each script prior to recording. Whatever the language, whatever the subject, Translations.com can translate your voice prompts quickly and accurately to ensure the highest of quality for your company and your clients. Translations.com’s goal is not just to translate your script literally, but to craft content to read and sound as if it were originally written in the target language.
Cultural Consulting
A message conceived for a company’s home market can contain elements that may seem "foreign," or worse, inappropriate, in other cultures. Translations.com’s expert cultural consultants take the guesswork out of a multilingual IVRS by adapting your message for the target demographic.
Professional Voice Recording
Translations.com retains a large directory of seasoned voice talent, ensuring that each client can choose the ideal voice-over professional to suits their needs. Every voice talent is auditioned not only for language, but also to match the particular dialect of the country and region your contacts are calling from. Additionally, each native language script translator has over five years of experience and has been certified through our TransPerfect Linguist Certification (TLC) Program for language and subject-area expertise.
Multilingual Production Supervision
At Translations.com, our native language production supervisors assist production directors in monitoring voice prompt recording for accuracy, clarity, and diction. We don’t just provide voice talent—we provide bilingual supervisors to direct the voice talent in the most effective way possible. Experienced managers working in our production hubs around the world—and around the clock—oversee and coordinate every aspect of your project.
International and Multilingual Staffing and Recruitment
If you are looking for an entire team of multilingual call center representatives, Translations.com has the resources and industry connections to find your ideal team. With extensive experience finding and recruiting the best linguistic experts over a wide range of specialties and industries, we know where to look and most importantly, we promise to deliver the candidates that meet your desired specification.
Audio Engineering
At Translations.com, all of your voice prompts are recorded, edited, and produced in professional sound studios and returned in a ready-to-use format to match your system’s unique requirements.
System Validation
Using a different team of native speakers, each IVRS is beta tested for system accuracy and voice-prompt placement prior to going live. Here at TransPerfect, we have the technical experts and bilingual professionals to ensure the job is done correctly—the first time around.
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